Delivery & Returns

Welcome to our Delivery & Returns page, where you’ll find all the information you need about our shipping, returns, and warranty policies.

Delivery Policy

We offer fast and reliable delivery options to suit your needs:

• Free Standard Delivery

  • Delivery Time: 2-3 business days.
  • Cost: Free for all UK orders.

• Express Delivery

  • Delivery Time: Next business day (for orders placed before 12 PM).
  • Cost: £7.99.
  • Orders placed after 12 PM will be processed the next business day for delivery the following day.

Once your order is dispatched, you will receive tracking details via email to monitor your shipment.

Return Policy

We want you to be completely satisfied with your purchase:

• Standard Returns: Return your item within 28 days of purchase in its original condition, including packaging and accessories, for a refund or exchange.
• Extended Holiday Returns: Purchases made in November 2024 can be returned within 60 days to accommodate holiday shopping.

Free Returns: To request a return label, email us at info@smart-source.uk.

Simply repackage your item and drop it off at the designated location.

Warranty Policy

All purchases are covered by an 18-month warranty from the date of purchase.

• What’s Covered: Manufacturer defects and hardware malfunctions under normal usage.
• What’s Not Covered: Physical damage, misuse, unauthorised repairs, or external factors (e.g., water damage, power surges).

If you encounter any issues, contact us at info@smart-source.uk with your proof of purchase and details of the problem. We’ll guide you through the warranty process.

For any additional questions about delivery, returns, or warranty, our team is happy to help! Contact us at info@smart-source.uk